Attention to detail
The Ritz Carlton gets it.RC knows how to make their guests happy. They pay attention to the details.
A sign at the Innsbruck Airport
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Are you a great leader? (or just an average…?)
My first question to you is: How do you define “leadership”?
Wikipedia defines leadership as the “process of social influence”. I define it simply as influencing human behavior, because that’s after all what it is…therefore a good leader is positively influencing human behaviour, right?
Read the ArticleAre you unhappy?? How to change your state of mind
How are you? Just great. Couldn’t be better. True or false? It depends….
In many cases, happiness is a role people like to play, and behind the smiling white teeth there is sometimes pain, depression and other overractions, and all this unhappiness is covered by the smiling face.
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